UPDATE: 09:45 AM Pacific Time
CenturyLink/Level 3 has confirmed that all associated alarms have cleared. All services have returned to normal at this time.
UPDATE: 09:40 AM Pacific Time
Routing on CenturyLink seems to be returning to normal. Our Engineers are continuing to monitor, and will provide an update once we receive confirmation that the issue is fully resolved.
UPDATE: 07:02 AM Pacific Time
CenturyLink/Level 3 has confirmed this is a global event within their IP network. We have our peering sessions and interfaces SHUTDOWN, however, routes continue to announce from CenturyLink/Level 3.
At this time they have not provided an estimated time to restore, we continue to push and work with our escalation contacts for resolution.
UPDATE: 06:27 AM Pacific Time
After routing away from CenturyLink/Level3, and shutting down the ports physically connected to their circuits, we are seeing that they are still announcing our routes. This likely means that the issue they are experiencing is preventing them from updating routing globally.
This also indicates that the underlying issue being reported by CloudFlare is being caused by CenturyLink/Level3, rather than the other way around. Our Engineers are working to contact Century Link for additional details at this time.
UPDATE: 06:08 AM Pacific Time
Our Engineers have temporarily routed traffic away from Century Link/Level3, as they have been impacted significantly by this event. This action should resolve issues with connectivity to Effortless Services and desktops for a large number of users while CloudFlare works on fixing the underlying global problem.
IMPORTANT NOTICE: 05:59 AM Pacific Time
Please be advised there is currently a service interruption with CloudFlare, affecting most websites globally since 3AM Pacific. This outage is impacting a number of worldwide internet providers, as well as network services, such as Meraki, and others. Due to the nature of this outage, certain users may be unable to reliably access websites and services across the internet. This may include an inability to access Effortless hosted services and desktops.
While this is not an issue within the Effortless Cloud Infrastructure, our Engineers are keeping a close eye on it, so that we can inform affected customers as soon as CloudFlare has the issue resolved.
Here is the latest update directly from CloudFlare, showing that they have identified the issue, and are working to resolve it:
We will continue to monitor this situation, and will provide an update once it is resolved.
Effortless Service Team